Privacy Policy

Privacy Policy – Lumine

Last updated: January 5, 2026

Lumine operates this store and website, including the information, content, functionalities, tools, products and services, with the purpose of providing you with an appropriate shopping experience ("Services"). Lumine is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or any other transaction through the Services or when you communicate with us. In the event of a conflict between our Terms of Use and this Privacy Policy, the Privacy Policy prevails with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Privacy Policy with respect to the collection, use and disclosure of your information.

Personal data we collect or process

By "personal data" we mean information that identifies you or is reasonably linked to you or another person. Personal data does not include information collected in anonymous form or anonymised so that it cannot identify you. Depending on your interaction with the Services and applicable law, we may collect or process the following categories of personal data:

Contact data – name, address, billing address, delivery address, phone number and email address.
Financial data – credit card, debit card and financial account numbers, payment data, transaction details and other payment information.
Account data – username, password, security questions, preferences and settings.
Transaction data – products you view, add to cart, add to favourites or purchase, return, exchange or delete, as well as previous transactions.
Communications with us – information included in communications with us, for example if you submit a request to customer service.
Device information – information about your device, browser or connection network, IP address and other unique identifiers.
Usage information – information about your interaction with the Services, how and when you interact with or browse them.

Sources of personal data

We may collect personal data from the following sources:

Directly from you – including when you create an account, visit or use the Services, communicate with us or provide us with your personal data.
Automatically through the Services – including through your device when you use our products or services, and through the use of cookies and similar technologies.
From our service providers – when we engage them to implement certain technologies and when they collect or process your personal data on our behalf.
From our partners or third parties.

How we use your personal data

Depending on how you interact with us or the Services you use, we may collect your personal data for the following purposes:

Providing, personalising and improving the Services – to provide you with the Services, process payments, fulfil orders, retain your preferences, send you account-related notifications, process purchases, returns or exchanges, create and manage your account, arrange delivery and offer you a personalised shopping experience, including product recommendations.
Marketing and advertising – to send you marketing and promotional communications by email, SMS or post, and to display online advertisements for products and services, including based on items previously purchased or added to your cart.
Security and fraud prevention – to authenticate your account, ensure a secure payment experience, detect and investigate fraudulent or illegal activity and protect the security of our Services.
Communications with you – to provide customer support, deliver responses and maintain our commercial relationship with you.
Legal reasons – in accordance with applicable laws or in response to valid legal proceedings, including requests from government authorities.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

Shopify, vendors and other third parties providing services on our behalf (e.g. IT management, payment processing, data analysis, customer support, storage, fulfilment and shipping).
Business and marketing partners to provide you with personalised marketing services and advertisements.
When you request or authorise us to disclose certain information to third parties, for example to ship your products.
Our affiliates or within our business group.
In connection with a business transaction such as a merger or bankruptcy; in accordance with legal obligations; to enforce terms and conditions and to protect the Services and our rights.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes your personal data regarding access to and use of the Services in order to provide and improve them for you. Data you submit through the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. For more information on how Shopify uses your personal data, you can refer to the Shopify Consumer Privacy Policy.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you access links to websites not affiliated with or controlled by us, you will need to accept their privacy and security policies. We do not guarantee and are not responsible for the privacy and security of those websites or the accuracy of the information they contain.

Data of minors

The Services are not intended for use by minors and we do not intentionally collect personal data of children under the age of majority. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the details below to request its deletion.

Data security and retention

No security measure is perfect and we cannot guarantee "absolute security". The retention period of personal data depends on several factors, such as the need to maintain your account, provide the Services, fulfil legal obligations or resolve disputes.

Your rights and choices

Depending on where you live, you may have one or more of the following rights regarding personal data:

Right of access – you may request access to your personal data held by us.
Right to erasure – you may request deletion of your personal data held by us.
Right to rectification – you may request correction of your personal data held by us.
Right to portability – you may request a copy of your personal data and its transfer to a third party, in certain circumstances.
Managing communication preferences – you may opt out of promotional emails at any time using the unsubscribe option in our emails.

If you live in the United Kingdom or the European Economic Area, you may also exercise the following rights:

Objection to processing and restriction of processing – you may request that we stop or limit the processing of your personal data for certain purposes.
Withdrawal of consent – if the processing of your data is based on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

You may exercise any of these rights by contacting us using the details below.

Complaints

In the event of complaints regarding the way we process your personal data, you may contact us using the details below. You also have the right to lodge a complaint with your local data protection authority. For the EEA, you can find the list of supervisory authorities here.

International transfers

Your personal data may be transferred, stored and processed outside the country in which you live. For transfers outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses.

Changes to this Privacy Policy

We will update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal or regulatory purposes. We will publish the updated Privacy Policy on the website and update the "Last updated" date.

Contact

For any questions regarding this Privacy Policy or to exercise your rights, you may contact us at:

📧 info@jewelrylumine.com   🌐 www.jewelrylumine.com

For the purposes of applicable data protection laws, we are the data controller of your personal data.