Shipping & Payment
Shipping & Payment β Lumine
Free shipping on all orders
At Lumine, every order comes with free shipping β no matter the value of your cart. No surprises at checkout.
Delivery Timeframes
| π¦ Order processing | 1β2 business days |
| π Delivery to New Zealand | 5β10 business days |
| π¬ Estimated total | 6β12 business days |
You'll receive a confirmation email with your tracking number as soon as your order has been shipped.
Order Tracking
After dispatch, you can track your parcel in real time using the tracking number sent to your email. If you experience any issues with your delivery, contact us at info@jewelrylumine.com and we'll help you straight away.
Accepted Payment Methods
We accept the following secure payment methods:
- π³ Credit/debit card β Visa, Mastercard
- π Apple Pay
- π€ Google Pay
- π ΏοΈ PayPal
All transactions are processed through SSL-secured connections. Your financial data is not stored on our servers.
Payment Security
Your security is our priority. All payments are processed through certified and encrypted platforms. We do not store or have access to your card details.
Frequently Asked Questions
I haven't received my order within the estimated timeframe. What should I do? Delivery timeframes are estimates. If more than 12 business days have passed, contact us at info@jewelrylumine.com and we'll investigate immediately.
Can I change my delivery address after placing an order? Contact us as soon as possible at info@jewelrylumine.com. If your order hasn't been shipped yet, we can update the address.
My order arrived damaged. What should I do? Photograph the product and packaging and send us the images at info@jewelrylumine.com within 48 hours. We'll resolve it immediately.
Contact
π§ info@jewelrylumine.com π www.jewelrylumine.com
We respond within 24 hours.