Contact
Need help?
Frequently Asked Questions
How can I contact you?
I'm here for you! Whether you have a question or just want to talk jewellery, I'm available 24 hours a day, 7 days a week.
Working hours:
Monday – Friday: 9:00 – 17:00
Saturday – Sunday: 10:00 – 15:00
I'll do my best to get back to you within 48 hours, but I always try to reply as quickly as possible.
Email me at: info@jewelrylumine.com
How long do I have to return an order?
I want you to fall in love with your jewellery just as much as I loved creating it. You can return your order within 30 days of receiving it.
Is your jewellery durable? Will it change colour?
Yes. Our jewellery is made from high-quality materials and designed with great attention to durability. It is crafted from stainless steel, making it 100% waterproof — even with frequent contact with water, it will not tarnish or discolour.
What payment methods do you accept?
Shopping is simple and secure. Our store accepts payments via Visa, Mastercard, Apple Pay and Google Pay.
How is your jewellery made?
Every piece is crafted with the utmost care and attention to detail. We carefully select the highest quality materials and oversee every stage of the production process. Our goal is to create jewellery that is not only beautiful, but also built to last.
Do you offer free shipping?
Yes, we offer free shipping to New Zealand. Once your jewellery has been dispatched, we'll send you a tracking number so you can follow your parcel all the way to your door.